1. What is this Cancellation, Return and Refund Policy?

1.1. In keeping with 55bay's goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use at www.hyntra.com/help/termsAndCondition, sets out 55bay’s procedures and policies in accepting:

(a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy

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1.2. Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.
 

2. Terms of cancellation

 

2.1. Cancellation before dispatch.

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2.1.1. A User is permitted to fully or partially cancel orders prior to its dispatch from 55bay.

2.1.2. Upon successfully placing an order on the Platforms and after 55bay has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

2.1.3. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting 55bay to process a cancellation by sending an email to customercare@55bay.com.

2.1.4. Refund. In all events of cancellation prior to the dispatch of the purchased Products, 55bay shall initiate refunds within 2 (two) business days from the date on which it received the request from the User.

2.1.5. In case of cash on delivery, the refund will reflect in the User’s bank account and/or the User’s 55bay Wallet (as defined in the Fees and Payments Policy) within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which 55bay initiates the refund. All refunds, except for refund to 55bay Wallet, shall be subject to applicable charges as may be deducted by the User’s bank.

2.1.6. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

 

2.2. Cancellation after dispatch. We do not accept post-dispatch cancellation of orders.

 

3. Terms of Return and Refund.
 

3.1. The category-wise details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product specific return information.
 

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ELECTRONIC PRODUCT

7 days from the date of delivery – only if there is apparent visible damage, or key product-related defects.
In case of any issues after 7 days from the date of delivery:

(a) If relating to 55bay MyFi devices and LYF F1 smartphones, Users may visit the 55bay Service Centre. Please click here to locate a 55bay Store; and

(b) If relating to products other than those specified in (a) above, Users may contact the manufacturer directly under the product warranty provided by the manufacturer (if any).